Refund policy

We take great care to ensure our products reach you in excellent condition. If you are not satisfied with your purchase, we offer a return and refund option under the conditions outlined below.

Returns

• Customers may request a return within 48 Hours of receiving their order.
• The product must be unused, unopened, and in its original condition, including original packaging.
• To initiate a return, customers must contact us before sending the product back.
  

Please email us at hello@solerose.com with:

• Order number
• Reason for return
  
• Supporting images (if applicable)

Returns sent without prior confirmation will not be accepted.

Return Process

• Once your return request is reviewed and approved, we will share the return instructions and address.
• Customers are responsible for securely shipping the product back to us after return approval.
• Return shipping charges are non-refundable, unless the return is due to an error on our part.

Return Verification

• All returned products are subject to inspection upon receipt.
• If the product does not meet the return conditions, the return request may be declined.

Refunds

• After successful inspection and approval of the returned product, a refund will be processed.
• Refunds will be issued to the original payment method used at checkout.
• Please allow 5–7 business days for the refund to reflect in your account, depending on your bank or payment provider.

Non-Eligible Returns

We reserve the right to refuse returns if:

• The return request is made after 48 Hours of delivery
• The product is damaged due to customer handling
• The product is returned without prior approval
• The original packaging is missing or tampered with