Terms of service

Welcome to Solerose. This website and its services are owned and operated by Noir Bites Chocolates. Throughout the site, the terms “we”, “us” and “our” refer to Noir Bites Chocolates. By accessing or using our website and services, you agree to be bound by the following Terms of Service. Please read these terms carefully before placing an order.

General Conditions

  • By using this website, you confirm that you are legally capable of entering into a binding agreement.
  • We reserve the right to refuse service to anyone for any reason at any time.
  • You agree not to use our products or services for any unlawful or unauthorized purpose.

Product Information

  • We strive to display accurate product descriptions, images, and pricing. However, minor variations may occur due to the handcrafted nature of our products.
  • Product images are for representation purposes only and may differ slightly from the actual product.
  • All products are subject to availability, and we reserve the right to limit quantities or discontinue products without prior notice.

Pricing & Payments

  • All prices are listed in Indian Rupees (₹).
  • Prices are inclusive of applicable taxes unless stated otherwise.
  • We reserve the right to update prices at any time without prior notice.
  • Payments must be completed using the payment methods available at checkout.

Order Acceptance & Cancellation

  • Placing an order does not guarantee acceptance. We reserve the right to accept or cancel any order.
  • Orders may be cancelled due to:
    • Payment failure
    • Incorrect pricing or product information
    • Product unavailability

If an order is cancelled after payment, a refund will be processed to the original payment method.

Shipping & Delivery

  • Shipping timelines provided are estimates and may vary due to location, courier operations, or external factors.
  • We are not responsible for delays caused by courier partners once the order has been dispatched.
  • Please refer to our Shipping Policy for detailed information.

Returns & Refunds

  • Returns and refunds are governed by our Return & Refund Policy.
  • Customers must contact us before returning any product.
  • Returned items are subject to inspection before a refund is approved.

Intellectual Property

  • All content on this website, including text, images, logos, and designs, is the property of Noir Bites Chocolates (operating as Solerose).
  • Unauthorized reproduction, distribution, or use of our content without written permission is prohibited.

Limitation of Liability

  • Noir Bites Chocolates (operating as Solerose) shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
  • Our liability, if any, shall be limited to the amount paid for the product purchased.

Governing Law

  • These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
  • Any disputes shall be subject to the jurisdiction of courts in India.

Changes to Terms of Service

  • We reserve the right to update or modify these Terms of Service at any time.
  • Changes will take effect immediately upon being published on the website.
  • Continued use of the website constitutes acceptance of the updated terms.

Contact Information

For any questions regarding these Terms of Service, please contact us at: hello@solerose.com