Shipping policy

We aim to process and deliver your orders in a timely and reliable manner. Please review our shipping policy below for details on order processing, delivery timelines, and charges.

Order Processing

  • Orders placed BEFORE 9 AM are processed on the same day.
  • Orders placed AFTER 9 AM are processed the next business day.
  • Orders placed on weekends (Saturday & Sunday) will be processed on Monday — our warehouse and courier partners observe a weekend rest, ensuring every order gets the care it deserves. Orders placed on public holidays will be processed on the next business day.
  • Once your order is shipped, you will receive a confirmation message with tracking details (where available).

Shipping Charges

  • Free Shipping on all orders.
  • Buy any 2 bars — 5% Off + Free Shipping (applied automatically at checkout)
  • Buy any 3 bars — 10% Off + Free Shipping (applied automatically at checkout)
  • First-time buyers can use code FIRST5 for an additional 5% off

Delivery Timelines

  • Estimated delivery time within India is 3-4 business days after dispatch.
  • Delivery timelines may vary depending on your location, courier partner, and external factors.

Please note that delivery timelines are estimates and may be affected by weather conditions, regional restrictions, or courier delays.

Delivery Partners

We work with reliable third-party courier partners to ensure safe and timely delivery of your orders. While we strive for on-time delivery, Noir Bites Chocolates (operating as Solerose) is not responsible for delays caused by courier partners once the order has been dispatched.

Address & Delivery Attempts

  • Customers are responsible for providing a complete and accurate delivery address at checkout.
  • If a delivery attempt fails due to incorrect address details or unavailability, re-delivery may be subject to additional charges.

Damaged or Missing Orders

If you receive an order that is damaged or incorrect, please contact us within 24 hours of delivery at: hello@solerose.com

Kindly include:

  • Order number
  • Clear images of the product and packaging

We will review the issue and assist you accordingly.

For further information Please refer: Return & Refund Policy